Returns & Exchanges
At PIVOT CASE, we stand by the quality of our protection; if you are not completely satisfied with your purchase, you can return or exchange your item within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the electronic accessories in their original packaging, ensuring all components and manuals are included to qualify for a full refund.
Label and Ship
Print the prepaid shipping label provided via email, attach it securely to your package, and drop it off at any authorized carrier location.
Quality Inspection & Refund
Once our warehouse receives and inspects your return for damages, we will process your refund or ship your new replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing